v1.2 Troubleshooting

v1.2 • Installation • Configuration • Troubleshooting

Debugging hints

• The first thing to do when things aren’t working is to check the log file. Click on “Tools” under “Mail2Forum” in the phpBB administration panel. Look at the very bottom for warning or error messages.
• If that doesn’t help, try increasing the debugging level. In m2f/m2f_config.php, change this line:

define("_M2F_LOG_LEVEL_", 'PEAR_LOG_NOTICE');

to:

define("_M2F_LOG_LEVEL_", 'PEAR_LOG_INFO');

This will create more messages that may be helpful in solving the problem. Using a setting of ‘PEAR_LOG_DEBUG’ will really create a lot of output.

• Make sure you activated the distribution list.
• Make sure you modified phpBB according to the instructions in m2f/m2f_phpbb20x.txt.
• If incoming email isn’t working, make sure you have the distribution list set to active in the administration panel. Then try the “Force Import” button on the “Tools” panel. This will kick off a mail import. If that works, you need to check your cron or .forward file settings.
• If outgoing email isn’t working, try one of the other mail options (Sendmail or SMTP) in the distribution list configuration.

How can I get more information about my problem?

• Look at the web logs
• Look at the php logs
• Look at the M2F log, if available (location specified in m2f/m2f_config.php)
• If you have a clue where the problem is, you can use the following global function:

DebugVar('Variable', $variable);

With that function, all the contents of the variable will be printed out on the screen. You can copy & paste that information for beta analysis on the forum.